Effective December 1st 2019, the following Invoice Terms & Conditions will apply:

 

Retail Sales

1. Walk-in sales are due at the time of invoicing. Payment is accepted by Visa, Master Card, Debit, Cheque, or Cash.

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2. Orders phoned in to our office are due prior to being shipped out by courier. Payment is accepted by Visa or Master Card (unless otherwise specified by an E-Kay sales specialist).

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Dealer Orders

Orders from our Dealer Network require a Purchase Order Number & are due within 30 days of the invoice date. Over-due invoices will be accessed 2% Late Penalty Charge per month until invoices are paid in full. Payment is accepted by Cheque or Wire Transfer. A confirmation of Wire Transfer must be sent to our Accounting Department accounting@e-kay.ca in order for the payment to be applied to the invoice.

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Returns

1. Regardless if an item was purchased from E-Kay directly or through one of our dealers, a Return Goods Authourization must be requested & received from our office before items are shipped back to us. If an item is purchased from E-Kay directly, please call us to begin the process. If an item is purchased through one of our dealers, please speak to your dealership to begin the process. We will liaise  & provide them the RGA document.

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2. Upon receiving the items, an inspection will take place to determine the quality of the items. Any items which appear to have been used prior to return & any other items requiring refinishing work before we can sell it to a new customer will be accessed a 25% administrative restocking fee.

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Items with acceptable resalable cosmetic quality will be assessed a 10% administrative restocking fee.

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3. Credit will not be issued for Initial Freight or Return Freight, unless otherwise specified by an E-Kay representative.

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4. Returned goods must be shipped back to us prepaid.

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5. RGA Number must be marked clearly on the outside of all packages being sent back to us.

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6. NOTE: Items being returned to us for warranty purposes are exempt from any administrative restocking fee, however they still require a Return Goods Authorization for tracking purposes. Items shipped as a warranty replacement will be invoiced & are owing until the defective part has been received by us & credited against the warranty invoice (unless otherwise specified by an E-Kay representative). In the case of a warranty replacement, we will pay the return freight for the defective goods as well as the freight on the replacement part.

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